Phil,I’d like to thank you for your attention in promptly replacing the defective box. Your attitude to customer service is superb!It is sadly quite unusual these days to find a company which, when confronted with a problem caused by faulty goods, happily goes the extra mile to provide customer satisfaction. After spending most of my life in sales management, I truly appreciate your commitment, and will continue to recommend your company. I trust your business will prosper!Regards

Ian Gibson

p.s. thanks to Stuart too – he’s a good ambassador for the company